Shipping Policy for American Made From the Heart
Last Updated: October 25, 2025
At American Made From the Heart (AMFH), we’re committed to delivering your custom DTF-printed apparel and accessories with speed, care, and patriotic pride. All orders are processed from our Reno, Nevada facility, using 100% USA-made blanks and premium printing. Below is everything you need to know about our shipping process.
Order Processing
- Standard Orders: Most orders (e.g., t-shirts, hoodies, hats) are processed within 2–3 business days. Processing includes quality checks to ensure your apparel meets our high standards.
- Custom DTF Orders: Custom designs (e.g., gang sheets, uploaded logos) require 5–7 business days for printing and quality assurance before shipping. You’ll receive a confirmation email with an estimated delivery date once your order is processed.
- Business Days: Monday through Friday, 9 AM–5 PM PST, excluding federal holidays.
Shipping Rates & Options
We partner with trusted carriers like USPS and UPS to deliver your order reliably. Shipping costs are calculated at checkout based on weight, destination, and method.
- Free Shipping: Orders over $199 qualify for free standard shipping within the contiguous United States. (Excludes Alaska, Hawaii, and international destinations.)
- Standard Shipping: $5–$10 flat rate for orders under $199 within the contiguous U.S. (3–5 business days after processing).
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Delivery Times
Contiguous U.S.: 3–5 business days for standard shipping after processing (total: 5–8 days for standard orders, 8–12 days for custom orders).
Delays may occur due to carrier issues, weather, or holidays. We’ll notify you if there’s an issue.
Tracking Your Order
Once your order ships, you’ll receive a tracking number via email. Use it on the carrier’s website (USPS or UPS) to monitor your package. Custom orders may include a proof approval step before shipping—respond promptly to avoid delays.
Lost or Damaged Shipments
- Lost Orders: If your package is lost in transit (per carrier confirmation), we’ll provide a full refund or replacement at no cost. Contact us within 30 days of your order date at sales@shopamfh.com or call (702) 625-6069.
- Damaged Orders: If your order arrives damaged, email us within 7 days with photos of the issue. We’ll send a replacement or issue a refund, per your preference.
- Non-Deliverable Orders: If a package is returned due to an incorrect address provided by you, we’ll reship upon payment of additional shipping fees.
Important Notes
- Address Accuracy: Please double-check your shipping address at checkout. We’re not responsible for delays or losses due to incorrect addresses.
- Contact Us: For questions or expedited shipping quotes, reach us at sales@shopamfh.com or call (702) 625-6069. We respond within 24 hours, Monday–Friday.
We’re proud to ship your patriotic, USA-made apparel with care. Thank you for supporting American craftsmanship!